Fontrick Door manufactures high quality doors and windows that are designed and built to specification precisely for each customer. With proper finishing and installation, Fontrick products will last for years to come. Fontrick warranties all products for 1 year (an extended warranty available upon request) from the date of delivery against door warping up to ¼” (1 3/8”, 1 ¾”, 2 ¼” in thickness and up to 42” wide and 84” in height) up to 3/8” (1 3/4”, 2 ¼” in thickness 42” wide and 96” in height) including defects in craftsmanship, or defects in materials. If concerns arise, please send photos and documentation along with a service claim to your Fontrick representative.
Warranty Qualifications
Warranty Limitations
Warranty Exclusions
Additional Notes
Fontrick will not be liable for any door unit repaired or replaced without prior written consent by an authorized home office Fontrick Door employee.Fontrick Door manufactures high quality doors and windows that are designed and built to specification precisely for each customer. With proper finishing and installation, Fontrick products will last for years to come. Fontrick warranties all products for 1 year (an extended warranty available upon request) from the date of delivery against door warping up to ¼” (1 3/8”, 1 ¾”, 2 ¼” in thickness and up to 42” wide and 84” in height) up to 3/8” (1 3/4”, 2 ¼” in thickness 42” wide and 96” in height) including defects in craftsmanship, or defects in materials. If concerns arise, please send photos and documentation along with a service claim to your Fontrick representative.
Warranty Qualifications
Warranty Limitations
Warranty Exclusions
Additional Notes
Fontrick will not be liable for any door unit repaired or replaced without prior written consent by an authorized home office Fontrick Door employee.
Warranty Qualifications
- Allow doors and windows to acclimate to the relative humidity of the location (minimum of 48 hours).
- Doors and windows have been finished on ALL SIX SIDES after they have acclimated, but no more than 2 weeks after delivery. This includes top and bottom edges, hinges pockets and locksets and under weather-stripping.
- The door has not undergone alterations in the field, except door trimming up to ¼” on either side and/or top of door and up to 1” off the bottom.
Warranty Limitations
- Fontrick Door Inc. will not warranty any door unit unless properly installed.
- Fontrick Door Inc. will only be held responsible for the product originally provided.
- Fontrick Door Inc. will not be liable for any disassembly, hanging, refinishing, or installation costs of replacement products.
- Damaged product at time of delivery must be reported to Fontrick Door upon receipt of delivery of goods and prior to installation, otherwise the product deemed correct and/or acceptable.
- Other causes beyond Fontrick control, including but not limited to, Misuse, abuse, mishandling, and acts of God such as fire, flood, hurricane, or earthquake.
Warranty Exclusions
- Doors or windows wider than 42”and/or taller than 96”.
- Doors with solid wood panels larger than 14”.
- Interior doors less than 1⅜” thickness.
- Exterior doors less than 1¾“ thickness.
- Split layout doors
- Doors constructed with narrow stiles and rails that do not meet Fontrick Door standards. Exterior: 5” stiles (With Bore) 5.5 Stiles (With Mortise) Matching Top Rail, 6” Mid Rail, 7” Bottom Rail.
- Door units will follow Fontrick hinge count guidelines. Under 7’6” 1 ½ pair. Doors 7’6”-108” 2 pair. Doors 108”+ 2 ½ pair.
- Improper storage before installation.
- Doors with applied planking or mirror one side.
- Inadequate painting or finishing. Scratches, abrasions caused by improper handling or cleaning.
- Exterior doors must have appropriate overhang. An adequate overhang will help protect your door from the elements and help extend the life of the door (See Drawing Below)
- Exterior doors that are damaged due to the use of a storm door system where heat buildup has damaged the door. Storm doors are recommended to also include an interchangeable screen sash to allow for proper ventilation.
- Exterior doors on water-front homes experiencing extreme weather conditions.
- Extreme moisture on exterior side with extreme heat on interior side without multi-point hardware.
- Unforeseen conditions.
- Exterior overhang projection must equal half of the overall height of door (See drawing).
- Full overhang required with Coastal Environment Installation and doors stained or painted dark in color or southern exposure. Less than a full overhang will void warranty.
- Doors will not be warrantied when built outside of Fontrick Door standards. A discussion will take place with your Fontrick Door sales expert during the quoting and drawing stage.
- Any door unit shipped outside of the continental United States.
Additional Notes
- Primer in no way, is to be considered a moisture bearing finish, and should be painted prior to or immediately following installation. Factory finishes with an extended warranty available upon request.
- Variations in wood color, texture, grain pattern are considered natural characteristics of the wood are not considered defects which are deemed acceptable.
- ADA Sills do not have a water performance rating. The unit should be installed in a location that is fully protected from the elements.
- It’s the customer’s responsibility to fill and finish any or all nail holes visible.
- If a product becomes defective within the specified warranty time frame, Fontrick Door will repair or replace at our discretion, any part(s) that appear to be defective in material or workmanship. The problem should be reported to the original place of purchase. If the repair(s) are not covered under warranty, Fontrick will contact the dealer with an estimate for the repairs. Once agreed upon, an estimate will require a signature or deposit before the repair(s) will take place. It’s the dealer’s responsibility to schedule a pickup from their warehouse once the product has been returned.
Fontrick will not be liable for any door unit repaired or replaced without prior written consent by an authorized home office Fontrick Door employee.Fontrick Door manufactures high quality doors and windows that are designed and built to specification precisely for each customer. With proper finishing and installation, Fontrick products will last for years to come. Fontrick warranties all products for 1 year (an extended warranty available upon request) from the date of delivery against door warping up to ¼” (1 3/8”, 1 ¾”, 2 ¼” in thickness and up to 42” wide and 84” in height) up to 3/8” (1 3/4”, 2 ¼” in thickness 42” wide and 96” in height) including defects in craftsmanship, or defects in materials. If concerns arise, please send photos and documentation along with a service claim to your Fontrick representative.
Warranty Qualifications
- Allow doors and windows to acclimate to the relative humidity of the location (minimum of 48 hours).
- Doors and windows have been finished on ALL SIX SIDES after they have acclimated, but no more than 2 weeks after delivery. This includes top and bottom edges, hinges pockets and locksets and under weather-stripping.
- The door has not undergone alterations in the field, except door trimming up to ¼” on either side and/or top of door and up to 1” off the bottom.
Warranty Limitations
- Fontrick Door Inc. will not warranty any door unit unless properly installed.
- Fontrick Door Inc. will only be held responsible for the product originally provided.
- Fontrick Door Inc. will not be liable for any disassembly, hanging, refinishing, or installation costs of replacement products.
- Damaged product at time of delivery must be reported to Fontrick Door upon receipt of delivery of goods and prior to installation, otherwise the product deemed correct and/or acceptable.
- Other causes beyond Fontrick control, including but not limited to, Misuse, abuse, mishandling, and acts of God such as fire, flood, hurricane, or earthquake.
Warranty Exclusions
- Doors or windows wider than 42”and/or taller than 96”.
- Doors with solid wood panels larger than 14”.
- Interior doors less than 1⅜” thickness.
- Exterior doors less than 1¾“ thickness.
- Split layout doors
- Doors constructed with narrow stiles and rails that do not meet Fontrick Door standards. Exterior: 5” stiles (With Bore) 5.5 Stiles (With Mortise) Matching Top Rail, 6” Mid Rail, 7” Bottom Rail.
- Door units will follow Fontrick hinge count guidelines. Under 7’6” 1 ½ pair. Doors 7’6”-108” 2 pair. Doors 108”+ 2 ½ pair.
- Improper storage before installation.
- Doors with applied planking or mirror one side.
- Inadequate painting or finishing. Scratches, abrasions caused by improper handling or cleaning.
- Exterior doors must have appropriate overhang. An adequate overhang will help protect your door from the elements and help extend the life of the door (See Drawing Below)
- Exterior doors that are damaged due to the use of a storm door system where heat buildup has damaged the door. Storm doors are recommended to also include an interchangeable screen sash to allow for proper ventilation.
- Exterior doors on water-front homes experiencing extreme weather conditions.
- Extreme moisture on exterior side with extreme heat on interior side without multi-point hardware.
- Unforeseen conditions.
- Exterior overhang projection must equal half of the overall height of door (See drawing).
- Full overhang required with Coastal Environment Installation and doors stained or painted dark in color or southern exposure. Less than a full overhang will void warranty.
- Doors will not be warrantied when built outside of Fontrick Door standards. A discussion will take place with your Fontrick Door sales expert during the quoting and drawing stage.
- Any door unit shipped outside of the continental United States.
Additional Notes
- Primer in no way, is to be considered a moisture bearing finish, and should be painted prior to or immediately following installation. Factory finishes with an extended warranty available upon request.
- Variations in wood color, texture, grain pattern are considered natural characteristics of the wood are not considered defects which are deemed acceptable.
- ADA Sills do not have a water performance rating. The unit should be installed in a location that is fully protected from the elements.
- It’s the customer’s responsibility to fill and finish any or all nail holes visible.
- If a product becomes defective within the specified warranty time frame, Fontrick Door will repair or replace at our discretion, any part(s) that appear to be defective in material or workmanship. The problem should be reported to the original place of purchase. If the repair(s) are not covered under warranty, Fontrick will contact the dealer with an estimate for the repairs. Once agreed upon, an estimate will require a signature or deposit before the repair(s) will take place. It’s the dealer’s responsibility to schedule a pickup from their warehouse once the product has been returned.
Fontrick will not be liable for any door unit repaired or replaced without prior written consent by an authorized home office Fontrick Door employee.